features / ticket routing
Tickets, without the guesswork.
Mihulish recognizes configured support channels and keeps assignment command-driven.
Recognition
Ticket channels are recognized only inside the configured support category. Channel names are matched against the configured panels: java, br, bug, report, and partnership. The ticket user is resolved from the channel-name suffix and the record starts as OPEN.
Assignment workflow
01
/claimAssign yourself and notify the ticket creator.02
/transfer @staffAssign another staff member and notify the creator and both staff members.03
/unclaimClear assignment. Only the assignee or a manager can do this.Ticket notifications use direct mentions, not embeds. No external TT.BOT API is required.
Repository status
The README describes final channel parsing and assignment persistence as work to complete before production deployment. Treat recognition as an implementation-in-progress capability when deploying the current bot.